Frequently Asked Questions

Q: How do I place an order?

A: Simply browse our store, select your desired product variants (size, color, quantity), and click "Add to Cart." Once you are done, follow the prompts through our secure electronic checkout.

Q: Can I modify or cancel my order after placing it?

A: To ensure rapid delivery, we process orders quickly. If you need to make changes or cancel an order, please email us within 2-12 hours of placement. Once an order has entered the shipping stage, it cannot be modified.

Q: What should I do if I receive a damaged or incorrect item?

A: Please do not worry. Email us at help@cttbtc.com within 48 hours of delivery with your order number and clear photos of the packaging and items. We will arrange a priority replacement or a full refund.

Q: What are your shipping options and timelines?

A: We offer Standard Shipping (7-15 business days) and Expedited Shipping (3-7 business days). Please refer to our complete Shipping Policy page for rate tiers and localized country estimates.

Q: How long does it take to process a refund?

A: Once your returned item arrives at our facility and passes quality inspection, the funds will be automatically credited back to your original payment method (e.g., PayPal account) within 5-7 business days.

Q: What payment methods do you accept?

A: We proudly accept major international payments secured via PayPal, as well as major credit and debit cards processed through secure encrypted merchant channels.